At Kohistan Delights, we are committed to providing the highest quality dry fruits and ensuring customer satisfaction. If you are not completely satisfied with your purchase, you may return your item(s) under the following conditions.

    Eligibility for Returns

    • Returns must be requested within 2 days of delivery.
    • The item must be unopened and in its original condition.
    • Exception: Opened items may only be returned if the product is defective or damaged (e.g., spoiled dry fruits or incorrect weight).

    Reasons for Returns

    We accept returns for the following reasons:

    • Defective or damaged packaging (e.g., dry fruits spilling out).
    • Incorrect weight or quality issues.
    • Any other valid reason provided by the customer.

    How to Initiate a Return

    To request a return, follow these steps:

    1. Visit our contact page: kohistandelights.com/contact.
    2. Fill out the form, including your Order ID.
    3. Provide details about the issue.

    Refund Process

    • Once your return is approved, we will process your refund within 7 days.
    • Refunds will be issued via digital wallets.

    Shipping Costs

    The cost of return shipping will be fully covered by Kohistan Delights.

    Exceptions and Non-Returnable Items

    All products are eligible for returns if they meet the conditions outlined above.

    Additional Notes

    Product exchanges are not available at this time.

    Customers must include their Order ID when submitting a return request.

    For further assistance, contact us at kohistandelights.com/contact.